Seniors and Adults with a Physical Disability

Our Community Support Services are available to older adults aged 55+ and adults with a disability living in the communities of Kanata, Stittsville, Nepean and West Carleton.

Community Support Services are for individuals who need support to function independently at home because of a disability, illness or limitation due to aging. Also known as home and community care, these services help individuals live at home and keep connected with their community. Community Support Services are based on guiding beliefs that value empowerment, equity, partnership and innovation. This is translated into meaningful, caring and personalized service, in order to enhance self-esteem and promote independence at home.

Eligibility criteria may apply. These services are provided by volunteers and paid workers who have been screened (including a police record check for the vulnerable sector). All are trained by staff at the Western Ottawa Community Resource Centre.

The WOCRC tries to accommodate all requests for service; however this depends on the availability of volunteers and paid workers.

For further information or to access these services, please call 613-591-3686 and choose option 3. Our CSS Brochure contains information about the services we offer.

We offer the following variety of Community Support Services. Please click on the type of service you are interested in to learn more about it, including scheduling and related fees.

Primary Care Outreach to Seniors

The Primary Care Outreach to Seniors program works in collaboration with health professionals and other agencies to reduce isolation and support high risk seniors (aged 65 and above) living at home. This seamless care model strives to help improve the overall health of these seniors in order to reduce the number of emergency visits and hospital admissions. The program is offered at no cost to the client, and is available in English, French and a variety of other languages with the assistance of a cultural interpreter.

Through a shared care approach, a registered nurse and community health worker are able to visit vulnerable seniors in their homes to provide support with their care and link them to appropriate community resources to assist them with their various needs, enabling seniors to maintain their health and independence.

Referrals are accepted from any source for eligible seniors aged 65 and older who may be isolated and at risk of hospitalization. To inquire about this program, please call 1-844-726-5115.

This Aging At Home initiative is funded by the Champlain Local Health Integration Network. For a list of other Seniors Outreach program sites in the City of Ottawa, please see the Resources sidebar to the right.

We are a Health Service Provider (HSP) funded, in part, by Ontario Health. Click here to review a duly signed copy of our 2019-2022 Multi-Sector Service Accountability Agreement. Click here for the amendment effective as of March 31, 2020Click here for the amendment effective as of March 31, 2021Click here for the amendment effective as of March 31, 2022. Click here to review a signed copy of our 2023-2024 Multi-Sector Service Accountability Agreement.

Click here to review our 2019-20 Declaration of Compliance. Click here to review our 2020-21 Declaration on Compliance

Paying for your services is easy with our monthly billing system. You can:

  • Mail a cheque for the amount owing to: 2 MacNeil Court, Kanata, Ontario, K2L 4H7.
  • Pay the amount owing by MasterCard or Visa by calling 613-591-3686 and choosing option 3. A Program and Service Coordinator will take the necessary information from you.
  • Drop by our office (2 MacNeil Court in Kanata) and pay the amount owing in person by cheque, cash, debit or credit card.
  • Prepay any amount you wish by one of the above methods.

If you have questions related to your account or wish to make alternate payment arrangements, please call 613-591-3686 and choose option 3.

Please note that you will be charged for services/programs that you have NOT cancelled. If you need to cancel a service/program, please call one of our Program and Service Coordinators at least one business day prior, at 613-591-3686 option 3.

If inclement weather is being forecast for the day of your scheduled service/program and you are reluctant to drive in these conditions, please cancel at least one business day prior. Fees for services NOT cancelled will be included on your monthly invoice. Please familiarize yourself with our Service Interruption Protocol.

Programs & Services

West Carleton Community Support Services

SERVICE UPDATE – MARCH 2022 Community Support Services provide our community members with grocery and pharmacy delivery services. In addition, we are able to deliver a wide selection of nutritious frozen meals. We will also provide ongoing virtual programming to assist our senior community members to connect with one another and reduce feelings of social…

Caregiver Support

We offer general caregiver support groups and support groups specifically for caregivers of individuals experiencing dementia-related disorders. At this time, virtual weekly caregiver support programs are running on ZOOM. In-person caregiver support groups are not currently being held. The current virtual support group is every Wednesday from 10:00am – 11:00am. If you are an interested…

Adult Day Program

The Adult Day Program offers respite care for caregivers by providing tailored activities and socialization opportunities for adults experiencing dementia-related disorders. NOTE: Clients are referred through the Home and Community Care-LHIN and must have a confirmed diagnosis of dementia. The WOCRC’s program and service coordinator can navigate the client/caregiver through the Home and Community Care-LHIN…

Foot Care

Foot Care Clinics PRICE: $26.50 WHERE: 2 MacNeil Court   To schedule a Foot Care appointment, please call 613-591-3686, option 3. Please bring your own clean towel to your appointment. If you live outside of Kanata, Nepean and West Carleton, please use Caredove to find the nearest provider of this service.

Meals on Wheels

Hot Meals Full course hot meals, ready to eat. $6.75/meal. To schedule delivery of a hot meal, please call 613-591-3686, option 3 Frozen Meals By order: $5.75 each (min. 7 delivered, or in increments of 7) For weekly delivery of frozen meals, please call 613-591-3686, option 3 Monthly delivery of frozen meals is available from…

Service Arrangement

Our program and service coordinators will provide a referral to several community agencies/businesses that may be able to help with homemaking/house cleaning, personal care/respite care and home maintenance tasks. WOCRC’s Community Support Services team is proud to partner with Champlain Community Support Network! With this tool, you can get access to services that support your health…

Diners Clubs

WOCRC, along with community volunteers, host a hot catered meal and social and educational gatherings for clients who are feeling isolated. Transportation can be provided if necessary for a fee of $10 (up to 30 km). Please register at least seven days in advance. For further information, registration and cancellation please contact: Heidi Wieler at 613-591-3686…


This service is for individuals who can transfer safely and independently into a vehicle. Clients can schedule rides in advance. Where required, our drivers will provide support for those needing assistance with stairs or elevators, at their destination. Clients having a medical procedure requiring sedation will be required to bring a companion with them. To schedule a ride,…

Friendly Visiting and Telephone Assurance

Volunteers are matched with individuals who are feeling isolated to provide regular social contact as well as the reassurance that help is available if needed. This free service may be provided by a personal face to face visit, by telephone or other means for clients who need regular social contact on a one-on-one basis. If you live outside…

Snow Go Assist

Snow Go Assist is a subsidy program for low-income seniors and individuals with a disability who require financial assistance with their snow removal costs. Approved clients may be reimbursed for up to 50% of the cost of snow and ice clearing, up to a seasonal maximum. Applicants must complete an application form and provide proof…