Our Community Support Services are available to older adults aged 55+ and adults with a disability living in the communities of Kanata, Stittsville, Nepean, Barrhaven and West Carleton.

Community Support Services are for individuals who need support to function independently at home because of a disability, illness or limitation due to aging. Also known as home and community care, these services help individuals live at home and keep connected with their community. Community Support Services are based on guiding beliefs that value empowerment, equity, partnership and innovation. This is translated into meaningful, caring and personalized service, in order to enhance self-esteem and promote independence at home.

Eligibility criteria may apply. These services are provided by volunteers and paid workers who have been screened (including a police record check for the vulnerable sector). All are trained by staff at the Western Ottawa Community Resource Centre.

The WOCRC tries to accommodate all requests for service; however this depends on the availability of volunteers and paid workers.

For further information or to access these services, please call 613-591-3686 and choose option 3. Our CSS brochure contains information about the services we offer.

We offer the following variety of Community Support Services. Please click on the type of service you are interested in to learn more about it, including scheduling and related fees.

Primary Care Outreach to Seniors

The Primary Care Outreach to Seniors program works in collaboration with health professionals and other agencies to reduce isolation and support high risk seniors (aged 65 and above) living at home. This seamless care model strives to help improve the overall health of these seniors in order to reduce the number of emergency visits and hospital admissions. The program is offered at no cost to the client, and is available in English, French and a variety of other languages with the assistance of a cultural interpreter.

Through a shared care approach, a registered nurse and community health worker are able to visit vulnerable seniors in their homes to provide support with their care and link them to appropriate community resources to assist them with their various needs, enabling seniors to maintain their health and independence.

Referrals are accepted from any source for eligible seniors aged 65 and older who may be isolated and at risk of hospitalization. To inquire about this program, please call 1-844-726-5115.

This Aging At Home initiative is funded by the Champlain Local Health Integration Network. For a list of other Seniors Outreach program sites in the City of Ottawa, please see the Resources sidebar to the right.

We are a Health Service Provider (HSP) funded, in part, by Ontario Health. To review a duly signed copy of our 2023-2024 Multi-Sector Service Accountability Agreement, click here

Paying for your services is easy with our monthly billing system. You can:

Mail a cheque for the amount owing to: 2 MacNeil Court, Kanata, Ontario, K2L 4H7.
Pay the amount owing by MasterCard or Visa by calling 613-591-3686 and choosing option 3. A Program and Service Coordinator will take the necessary information from you.
Drop by our office (2 MacNeil Court in Kanata) and pay the amount owing in person by cheque, cash, debit or credit card.
Prepay any amount you wish by one of the above methods.

If you have questions related to your account or wish to make alternate payment arrangements, please call 613-591-3686 and choose option 3.

Please note that you will be charged for services/programs that you have NOT cancelled. If you need to cancel a service/program, please call one of our Program and Service Coordinators at least one business day prior, at 613-591-3686 option 3.

If inclement weather is being forecast for the day of your scheduled service/program and you are reluctant to drive in these conditions, please cancel at least one business day prior. Fees for services NOT cancelled will be included on your monthly invoice. Please familiarize yourself with our Service Interruption Protocol.